This will help loosen the bolt work.
Sentry safe door handle stuck.
Next pull the handle in the opposite direction than you normally do and enter the code.
Some papers had jammed the door bolts and they wouldn t release.
Be sure that you do not kick the keypad or the handle.
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Hi have you tried to push in the on the door then while holding press on the door turn then handle to allow the locks to release.
To open the safe lay it on its back enter the combination then hit the door with a dead blow hammer while trying to turn the.
Find answers to the most frequently asked questions about sentrysafe products.
If you bought the safe in august it should still be under warranty.
When i put the pass code on my sentry safe the handle will remain locked and i have to hit it with a hammer to get it to disengage.
Sentrysafe is committed to supporting your needs throughout the lifetime of your safe.
It is possible there is a document jammed between the door that is keeping outward pressure on the door thus preventing the free movement of the pins to release so pushing the door inward should relieve this stress and allow the handle to move.
Try turning the handle up instead of down.
This is especially likely if the handle will turn slightly but then becomes stuck.
If the handle won t move in any direction it may be defective and you will need to have either that part or the entire safe replaced by sentry.
If nothing else works you can call sentry customer service to report this problem.
Turn your back to the safe and kick the door hard a few times.
While turning the handle pull outwards on the handle and use your free hand to push inwards on the door.