However if you are looking to find out for yourself you may need to troubleshoot the issue.
Sentry safe locked out.
Once you turn the key pull it out of your safe.
Request a key replacement and a combination recovery for your sentrysafe product with our quick and easy replacement and recovery process.
A professional will of course be able to tell you why your safe won t open.
If your safe has a keyhole insert the key completely and rotate it clockwise to the unlock position.
With the file in the keyhole as far as it can go jiggle it up and down to release the pins and stop once you hear a click.
If you don t have a nail file you can try using a small flat head screwdriver.
Find your model serial number.
Find answers to the most frequently asked questions about sentrysafe products.
In order to get back into your locked safe the precise nature of the safe lockout has to be uncovered.
Some electronic safes have a second lock that keeps the safe sealed even when the combination code is entered correctly.
To find your model or serial number identify your safe type from the options below.