Service Desk Knowledge Base Examples

Project admins can set up a knowledge base so your team can write and share helpful articles such as how tos faqs and support questions and let customers self serve instead of raising a request.

Service desk knowledge base examples.

A knowledge base is arguably one of the most important tools that your organization s it service desk needs. When you click on this link you re shown a screen that explains how to create an advanced search query using confluence search syntax including wildcards for more precise knowledge base search queries. These resources address a wide range of tech questions and concerns allowing. Email phone or skype.

Live customer support examples of knowledgebase manager pro. A lot of the time a knowledge base is the first point of contact your customer has before contacting someone so a delightful experience can certainly win them over to using the knowledge base as opposed to contacting. When you link a confluence knowledge base to your service desk a search help link appears below the search field. Solarwinds service desk offers an employee self service portal with a knowledge base help desk full of step by step articles and tutorials.

26 best knowledge base examples regularly updated list of helpjuice powered knowledge base examples. Every knowledge base you see uses one of our dozens of helpjuice themes. A knowledge base is one of the best self service tools you can provide for your customers. Live help desk examples and helpdesk example knowledge base examples knowledgebase example.

10 great knowledge base examples from top to bottom a. The service desk knowledge. We have both products on prem.